Refund policy

1. Scope

This policy covers payments made on this site for listing publication, merchant promotion plans and merchant subscriptions. Transactions you arrange directly with other users are outside this policy — the platform does not participate in them and does not take a commission.

2. When a refund applies

• Duplicate charge: you were charged twice for the same order through a system fault. Verified cases are refunded in full.
• Wrong amount: the amount charged differs from the order total. The difference is refunded.
• Listing never went live: your listing is still not visible and the admin go-live review has not been completed 48 hours after payment, provided this is not due to a content or go-live rejection, a policy violation, or your own withdrawal. Refunded in full. Payment alone does not publish a listing — the mandatory go-live review is part of the normal process; once it is approved and the listing is live, this clause no longer applies.
• Service could not be delivered: your merchant application is rejected within 7 days and the plan never took effect. Refunded in full.
• Removed by us: your listing was taken down because of a platform-side decision and not a user violation. Refunded pro-rata for the unused days.

3. When a refund does not apply

• The listing has already been displayed and received views — the exposure service has been delivered.
• You deleted it yourself, changed your current city (which moves your listings), or withdrew the listing voluntarily.
• The content was rejected or removed for breaching the posting rules (user responsibility).
• The promotion plan has already taken effect and delivered impressions or a verified badge.
• The same order has already been refunded pro-rata once.

4. How the amount is calculated

• Listing publication: refunded per full unused day. Remaining days = total days − days already displayed; any partial day counts as one full day.
• Promotion plans: pro-rata on unused full days. Remaining amount = plan price ÷ plan duration × remaining days, with any partial day counted as one full day.
• Refunds are returned to the original payment route: PayPal refunds to your PayPal account, WeChat/Alipay to the original wallet, Payoneer to the originating account. The platform adds no refund fee, but currency-conversion and bank fees charged by the payment provider or your bank may apply.

4.1 How the validity period interacts with refunds (important)

Listings are valid for a maximum of 30 days and are taken down and purged automatically on expiry — a uniform platform rule. As a result:

• Days already displayed are not refunded — that exposure has already been delivered.
• An expiry takedown is not a "listing never went live" situation, so it does not trigger the full 48-hour refund. The unused portion is still refunded on the per-unused-day basis above (you can request a refund for the remaining days at any time before expiry).
• Takedown for platform reasons (a mistaken moderation decision, or a fault that made the listing undisplayable) is refunded in full for the remaining days, and is not affected by the validity rule.

5. How to request, and timing

1. Send your request via Contact us, or from My Account → Contact support, quoting your order number and the reason.
2. We respond within 24 hours. If we need anything further, we will ask for it once, in a single message.
3. Once approved, the refund is issued within 1–3 business days.
4. Time to reach your account depends on the provider: PayPal typically 3–5 business days, WeChat/Alipay 1–3 business days, Payoneer 2–5 business days.

6. Disputes and appeals

If you disagree with the outcome, you may appeal within 7 days of our reply and attach supporting evidence. A different reviewer will look at it. Service continues while the dispute is open, and your other account features are unaffected.

7. Payment-provider disputes

If you raise a PayPal dispute, we will supply listing evidence, order records and proof of delivery. The provider's rules decide the outcome. Abusing the dispute process can lead to account restrictions — and if the dispute is upheld in your favour, we refund in full regardless.

8. Contact and updates

For refund questions write to info@viprole.com. This policy may change as the service evolves; material changes take effect 7 days after being announced on the site.

This page is written for users. Professional legal review is recommended before the official launch, and it should be aligned with your actual operating terms.